Processing time frame:
Products with no customization will be dispatched within 1-2 business days and you will be notified via email.
For products with customization (made to order personalized gifts), a design draft will be emailed to you with all the details you have provided within 1-2 business days for your approval. Once approved, we will process your order in 1-2 business days and will notify you once your order is dispatched.
Shipping time frame:
New Zealand: All orders are shipped from our workshop in Wellington, New Zealand. Generally, delivery to North Island is 1-2 days and delivery to South Island is 2-3 days. If rural delivery, allow an extra 2 days.
Australia: This product does not ship to Australia.
New Zealand wide free delivery on all orders over $100.
$5 delivery fee applies to all orders under $100 and non-rural areas.
$9 delivery fee applies to all orders under $100 and rural areas.
If you are buying a personalized product. Please provide all the details requested for personalizing the product. We will get in touch with you if we need more details.
We will email you a design draft and we will only proceed further with engraving once you approve the design draft we sent you.