Below FAQ are some common questions before purchase, if you have other questions, please email us @ info@etchyourthoughts.co.nz
You will receive an order confirmation email. Products with no customization will be dispatched within 1-2 business days and you will be notified via email. For products with customization (made to order personalized gifts), a design draft will be emailed to you with all the details you have provided within 1-2 business days for your approval. Once approved, we will proceed with engraving and will notify you once your order is dispatched.
General turnaround time is 2-3 business days plus shipping.
If you need the product earlier, please mention the date you need it by, in the special instructions field when placing order and we will try to get it done before that date. Alternatively, you can get in touch with us via the contact page and we will let you know if it is possible or not.
We are based in wellington, so time frame for north island is 1-2 business days and south island is 2-3 business days. Please allow another 2 extra days if the delivery is to a rural place.
No, we don’t deliver to PO BOX, please provide a physical address for delivery.
Yes, all parcels are signed delivery. You will receive an email with tracking details as soon as the order is dispatched.
Shipping cost depends on the number of products purchased, average shipping cost is $7.99 nation wide and non-rural. Once all products are placed in the cart, when you proceed to checkout and ready for payment, then shipping costs will appear.
If there is any damage during transit, please email us as soon as you open the box with photos, and we will ship out a new set as soon as possible. Please do not discard shipping box, broken product or packaging material as courier company will pick it up to assess our claim.
I’m planning to purchase products in bulk, how do I go about this? We welcome bulk orders, please checkout our bulk order section for more details.
We do not accept returns on any products because of change of mind if they are personalized to your requirements. However, if there is any reason the product does not meet the described standards, please get in touch with us via email and we will do our best to resolve it to your satisfaction.
Please get it touch with us via the contact page or email us your image/design to info@etchyourthoughts.co.nz and we will let you know if it is engravable or not. For logo engraving, we need .ai , .eps or .svg format. For some reason you don’t have them, please send us whatever format you have and we will look into it.
No, we don’t have a physical store but please let us know before hand if you would like to pick up, so that we can make sure someone is available while you pickup.
Unfortunately, at this stage we don’t do any gift boxes/wrapping. All our products are shipped in secure brown boxes or sachets.
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