Below FAQ’s are some common questions before purchasing promotional products. If you have other questions, please email us at or call us on 0800 10 2429. These FAQ's only applies to our collection promotional products. Minimum order quantity applies to each product.
1) You will submit a quote request to us along with artwork files.
2) We will provide a quote and will request any further details required in regards to artwork.
3) You will provide us all the details requested in regards to the artwork like files in vector format, PMS colors for pad/screen printing and CMYK for digital processes.
4) We confirm all the artwork details meets requirements.
5) You approve order and make payment.
6) We will send you a design draft for your approval.
7) You approve the design draft.
8) Your order goes into production.
9)We will notify you once the order is dispatched along with tracking details.
Allow at least 8-10 working days for production after artwork approval. Shipping time is additional depending on the location.
New Zealand: Once the order is dispatched, delivery is generally 1-2 working days nationwide . If rural delivery, allow an extra 2 working days.
Australia: Once the order is dispatched, delivery is generally 5-8 working days.
Currently we are offering New Zealand and Australia wide free delivery on all promotional products orders.
As long as the branding method, artwork colours and design are identical, you can mix colours of the product to reach minimum order quantity.
Price points quoted are indications of pricing only and includes GST, setup and branding using most affordable option.
We are online only store operating from Wellington, New Zealand. We have multiple production facilities in New Zealand and will use the one most suitable and closest to your location.
We offer New Zealand and Australia wide free delivery on all promotional products. At this stage, we do not deliver to any other countries.
Laser engraving and printing with one or two colours need vector artwork. Vector artwork includes the file formats .ai .eps .cdr. Please provide PMS colours with the vector artwork for printing. For full colour printing, please provide .jpg or .psd file with a minimum of 300dpi and colours should be converted to CMYK. That said, if you can’t provide the files in the required formats above. Please send us what you have got and we will check with our designer to see what we can do to them to make print ready. Often we do this at no charge but depending on the time and complexity of the job, there might be a charge (We will let you know in advance if there is any).
We accept bank deposits and payments using major credit cards.
You have successfully subscribed!